Privacy Statement

Effective Date: September 19th, 2025

ASAP Plumbing (“ASAP,” “our organization,” “we,” or “us”) respects your privacy rights. This Privacy Statement (“Statement”) explains our practices regarding collection, utilization, sharing, and protection of personal data described herein, along with your rights and options concerning such data.

For details about managing your data preferences, please see Section 6. Data Preferences, and Section 12. State-Specific Privacy Rights, which covers privacy rights for U.S. state residents. California residents should review Section 12.B California Privacy Rights for information about data categories we collect and California privacy protections.

By utilizing our Platform (defined below), you acknowledge that your data will be processed according to this Statement. Your Platform usage and privacy-related disputes are governed by this Statement and our Service Agreement, including provisions regarding damage limitations and dispute resolution.

Navigation Guide

1. Coverage
2. Data We Collect
3. How We Use Your Data
4. Data Sharing Practices
5. Tracking Technologies
6. Data Preferences
7. Third-Party Services
8. Minor Protection
9. Data Security
10. Statement Updates
11. Contact Details
12. State-Specific Privacy Rights

1. Coverage

Unless noted otherwise, this Statement covers our data processing practices for: users accessing our digital properties where this Statement appears, including https://asapplumbingaz.com (“Platform”); participants in our programs, surveys, or studies; subscribers to our communications and updates; existing, past, and potential business associates; and individuals interacting with us or our Platform features (collectively, the “Platform”).

Supplemental Disclosures. Based on your interactions, we may supply additional privacy disclosures with specific details about our data handling. Such supplemental disclosures supersede this Statement where conflicts exist regarding covered data. This Statement excludes data we gather about employment applicants, staff members, or contractors in employment contexts.

2. Data We Collect

We gather data directly from you, through external sources, and automatically via Platform usage. We may combine data from public or external sources as permitted by law. Data collection varies based on Platform usage and interactions.

Data You Provide

We may collect these data types directly:

• Contact Details. When reaching out, requesting information, or signing up for updates, we collect names, emails, phone numbers, identifiers, inquiries, and voluntary information provided.
• Transaction Data. For purchases or payments, we collect payment methods, card information, billing details, delivery addresses, purchase details, and financial data needed for services.
• Correspondence Records. During emails, calls, or interactions, including newsletter signups, form completions, social media engagement, reviews, content submissions, or Platform engagement, we maintain contact records, interactions, submissions, and responses. This includes online chat and virtual assistant interactions.
• Marketing Preferences. For marketing consent, we collect contact information, preferences, and Platform feature usage details.
• Survey Input. For surveys, research, or satisfaction studies, we collect responses, feedback, and voluntary information.
• Program Participation. We collect registration details, participation records, and service requests for programs we operate or sponsor.
• Service Preferences. We collect communication settings, Platform preferences, and specific requests during interactions.
• Partnership Data. For business opportunities, we collect contact information, professional details, company names, service offerings, and provided information from current, past, and potential partners.

Third-Party Data

We receive data from external sources including partners, analytics firms, marketing services, platforms, social networks, databases, customers, and service vendors. Examples include:

• Social Platform Data. Through social features, we may collect account details, public posts, and profile information from connected social platforms. Review privacy settings on connected platforms to understand data processing.
• Lead Generation Data. We receive prospect information from partners about potential customers. We work with external providers to enhance customer data for marketing and reaching new audiences.

Automatically Collected Data

We automatically gather or derive Platform usage data through cookies, pixels, and similar technologies:

• Technical Data. Browser types, domains, page activity, timestamps, operating systems, languages, device identifiers, providers, referral URLs, clickstream patterns, and technical information.
• Usage Patterns. Link interactions, searches, feature usage, content views, time spent, Platform interactions, and usage metrics.
• Location Data. General location via IP addresses. With permission, we collect device geolocation. Manage location sharing through device settings.

See Section 5. Tracking Technologies for details about cookies and similar tools.

3. How We Use Your Data

We process collected data for these purposes:

• Platform Operations. Delivering services, managing usage communications, providing technical assistance, and conducting daily operations.
• Enhancement and Analysis. Understanding Platform access patterns, research purposes, evaluating and improving our Platform and operations, developing features, and quality assurance.
• Communications. Answering inquiries, fulfilling requests, sending materials and updates about services. This includes administrative communications about Platform changes and policy updates.
• Personalization. Customizing content delivery, location-based features, and personalizing experiences.
• Promotion and Outreach. Marketing and advertising activities, sending service promotions, sales information, new features, and subscribed content.
• Studies and Feedback. Conducting surveys for research and satisfaction assessment.
• Data Integration. Combining Platform data with other contextual information we collect.
• Program Coordination. Managing programs, registrations, attendance, participant connections, and relevant communications.
• Rights Protection. Safeguarding our Platform, operations, and stakeholder rights; preventing fraud and unauthorized access; investigating potential security issues, legal violations, or policy breaches.
• Legal Compliance. Meeting regulatory requirements, responding to legal processes, court orders, investigations, and government requests.
• Internal Controls. Financial and tax auditing, operational assessments, privacy and security reviews, risk management, policy enforcement, and recordkeeping.
• Business Operations. Evaluating mergers, acquisitions, restructuring, financing, and managing accounting, auditing, compliance, and legal matters.

Data Use Disclosure

We don’t sell your data to external parties for their marketing. We may share data with service vendors who help maintain and improve our Platform. These vendors access data solely for providing requested services. Vendors include payment processors, hosting services, review platforms, and communication providers. Under state privacy laws (California CCPA, Colorado CDPA, Texas TDPSA), you can opt out of these practices.

Mobile data won’t be shared with external parties for promotional purposes. Text messaging consent data won’t be shared externally.

4. Data Sharing Practices

We share collected data for described purposes with these recipients:

• Service Vendors. Companies performing functions including hosting, payment processing, fulfillment, marketing, customer service, storage, analytics, auditing, consulting, and legal services.
• Corporate Entities. Our affiliated brands and subsidiaries.
• Strategic Partners. Companies we collaborate with for services, programs, or offerings.
• Platform Users. Data shared to enable features or upon your request. Public posts may be visible and searchable by others.
• Marketing Partners. Device and usage data shared with customer engagement, marketing, and analytics companies for advertising and campaign services.
• Business Transitions. During acquisitions, mergers, investments, asset transfers, bankruptcy proceedings, or restructuring, we may share data with involved parties, lenders, auditors, and advisors.
• Legal Requirements. Responding to subpoenas, court orders, regulatory requests, government entities, law enforcement, national security requirements, or legal obligations. Contest winner information as legally required.
• Safety and Rights. Protecting services, rights, property, and safety; preventing fraud and unauthorized access; investigating security threats or policy violations; addressing litigation and legal matters.
• Aggregated Data. Using and sharing aggregated, deidentified, non-identifiable data for quality control, analytics, research, and development. We maintain deidentified data without attempting reidentification except to verify deidentification processes meet legal standards.
• Authorized Sharing. Other disclosures with notice, consent, or legal authorization.

5. Tracking Technologies

We and our partners use cookies, pixels, storage objects, logs, and similar tools to collect browsing, activity, and device data. This helps analyze Platform usage, resolve issues, assess performance, optimize services, personalize content, and support marketing. See Section 6. Data Preferences for management options.

Cookies are identifiers stored on devices for recordkeeping. They facilitate navigation, support security and performance, and track usage.

Pixels (web beacons/GIFs) are embedded graphics tracking user activity and helping manage content. We use them in emails to measure engagement.

Browser Storage persists data after closing browsers, enabling faster page loading. Clear through browser settings.

Analytics Services like Google Analytics collect usage data for reports and metrics. Review Google’s Privacy Policy. Download the Google Analytics Opt-out Add-on to prevent data collection.

Cross-Device Recognition helps identify your other devices (phones, tablets, computers).

Advertising Partners personalize content and ads using cookies and tracking tools to collect browsing data, identifiers, and online activity for relevant advertising.

Audience Matching shares customer lists with partners for targeted advertising and enhanced demographic data for marketing campaigns.

6. Data Preferences

We provide multiple preference management options. Some are browser/device-specific, requiring separate configuration. Deleting cookies requires reapplying preferences per browser/device.

• Marketing Messages. Opt out of promotional emails and texts following communication instructions. Account communications continue after promotional opt-out.

ASAP Plumbing Text Messaging

• Service Overview. Enrolled users receive SMS/MMS messages including quotes, estimates, service inquiries, real-time service communications, appointments, confirmations, feedback requests, updates, and follow-ups.
• Message Volume. Up to five messages monthly. Carriers aren’t liable for delivery issues.
• Fees. Standard messaging rates apply. Consult your carrier about plans.
• Support. Reply “HELP” or visit https://asapplumbingaz.com/contact.
• Cancellation. Text “STOP” to unsubscribe. Confirmation sent. Re-enroll by signing up again or texting “START”.
• Browser Controls. Block or delete cookies through browser settings. See browser help for instructions. Disabling cookies may affect features.
• Do Not Track. Platform doesn’t respond to DNT signals but may honor other opt-out signals per law.
• Ad Industry Controls. Manage targeted advertising at aboutads.info/choices (Digital Advertising Alliance). Opt-out doesn’t stop all ads, only targeting.

7. Third-Party Services

Our Platform may link to external websites, features, or integrated services governed by their privacy policies, not this Statement. We aren’t responsible for external practices. Review their policies before use.

8. Minor Protection

Our Platform isn’t for children under thirteen (13). We don’t knowingly collect their data. If we discover such collection, we’ll delete it. Parents believing we collected child data should contact us per Section 11. Contact Details.

9. Data Security

We implement safeguards protecting against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security measures guarantee complete protection.

10. Statement Updates

This Statement is current as of the date above. We may modify it periodically. Updates posted here. Material changes receive prominent notice on our Platform.

11. Contact Details

For questions about this Statement or privacy practices:

• Email: privacy@asapplumbingaz.com
• Phone: (602) 555-ASAP
• Mail: Attention: Privacy Department, 2800 N Central Ave Suite 200, Phoenix, AZ 85004

12. State-Specific Privacy Rights

U.S. state residents have additional rights under state privacy laws. California residents see Section 12.B California Privacy Rights.

State Privacy Rights

This section provides disclosures for U.S. state residents, including Texas. Subject to limitations, rights may include:

• Access Rights. Confirming processing and accessing your data.
• Portability Rights. Obtaining data copies in portable, usable formats for transmission.
• Deletion Rights. Requesting data removal.
• Correction Rights. Correcting inaccuracies considering processing purposes.
• Opt-Out Rights. Opting out of data “sales,” targeted advertising, and profiling with legal effects. We don’t profile for automated decisions.

Data Categories and Processing

See Section 2. Data We Collect, Section 3. How We Use Your Data, and Section 4. Data Sharing Practices. While not selling for monetary compensation, we may “sell” or use for “targeted advertising”: identifiers (unique IDs, online IDs, IP addresses); internet activity (device/browsing data, usage). Shared with advertising networks, analytics providers, social networks for marketing and campaign improvement.

Exercising Rights

Opt out through cookie settings or global privacy control signals. See Section 6. Data Preferences. We’ll respond per legal requirements, verifying identity through record matching. Additional verification may be required. Unable to verify results in denial with explanation. Denials include appeal instructions.

12.B California Privacy Rights

This section covers California residents’ rights under the California Consumer Privacy Act (CCPA) for “personal information” as defined, whether collected online or offline. Excludes public information and CCPA exemptions. Additional notices may apply based on interactions.

Data Categories Collected and Shared

The following table shows CCPA-defined data categories collected (including past 12 months) and sharing recipients:

Data Sources

Collected from: you directly/indirectly; affiliates; partners; vendors; customers; service providers; platforms; social networks; marketing/analytics providers.

Collection and Use Purposes

Per Section 3, we process data for business/commercial purposes or as directed/consented:

• Platform operations and support
• Analytics and enhancement
• Communications
• Personalization
• Marketing and promotion
• Research and feedback
• Data integration and insights
• Program management
• Security and rights protection
• Legal compliance
• Auditing and internal operations
• Business support

Sensitive Data

We don’t use sensitive data beyond CCPA-authorized purposes.

Data Retention

We retain data as reasonably necessary for stated purposes or legal obligations, legal positions, or preservation requirements. We may deidentify data by removing identifiers, maintaining it in deidentified form without reidentification except to verify deidentification adequacy.

Sales and Sharing

CCPA defines “sale” as disclosing data for valuable consideration and “sharing” as disclosing for cross-context behavioral advertising. While not selling for money, we may “sell” or “share” under CCPA through third-party cookies/tools: identifiers (unique IDs, online IDs, IP addresses); internet activity (device/browsing data, usage). Shared with ad networks, analytics providers, social networks for marketing and campaigns. We don’t sell/share data about known minors under sixteen (16).

California Rights

CCPA provides specific rights, subject to conditions:

• Know: Request data categories collected, sources, purposes, third-party disclosures, specific data copies.
• Delete: Request data deletion.
• Correct: Request inaccuracy corrections.
• Opt-Out: Opt out of “sales” and “sharing” per CCPA.
• Limit Sensitive Data: Limit sensitive data use/disclosure. We don’t use beyond authorized purposes; unavailable.
• Non-Discrimination: No discrimination for exercising rights.

Submitting Requests

California residents exercise CCPA rights:

• Know/Delete/Correct: Submit via webform at https://asapplumbingaz.com/contact, email privacy@asapplumbingaz.com, or call (602) 555-ASAP.

We verify identity through record matching, processing requests based on linkable data. Additional verification may be required. Unable to verify results in denial with explanation.

Authorized agents require authorization proof and consumer identity/authority verification.

• Opt-Out Sales/Sharing: Use “Do Not Sell or Share My Data” link on Platform footer.

Platform detects opt-out signals like global privacy control (GPC), opting browsers/devices out of cookies resulting in “sales” or “sharing.” Different devices/browsers require separate opt-outs. GPC information: https://globalprivacycontrol.org/.